Terms & Conditions

Thank you for choosing Nature Air

Airport Check In

• Domestic flights are closed 20 minutes before departure, Bocas del Toro and Managua 1 hour. To all passengers not timely checked in, will not be boarded on the aircraft.
• Nature Air is located in Pavas Airport, 5 miles from the downtown and 10 miles from Juan Santamaria Intl Airport.
• Valid Passport for foreigners must be presented at all airports to guarantee boarding.
• Valid Government ID for Costa Ricans and residents must be presented at all airports to guarantee boarding.
• Effective Feb. 1st, Nature Air will no longer be accepting cash payment in any of our airport locations. Payment for additional seats, overweight baggage, etc. must be made using a Debit or Credit Card. The only exception would be in the Liberia and San Jose Airports where cash can be deposited at an onsite bank.

Baggage Policy

Nature Air permits between 15 lbs. and 40 lbs. of checked baggage per person, determined by the fare class purchased. Our baggage allowance policy was updated as of Oct. 1, 2010, so please read the new details below.

• All passengers have the right to check one bag with a maximum size not exceeding 50 linear inches / 127 cm. (length + width + height). Any luggage exceeding weight allowance (determined by fare type) and/or size will be subject to space availability and charged according to the excess luggage fees below. Over-sized luggage or bags exceeding 60 pounds will be charged as cargo and subject to space availability.
• All passengers may bring one piece of carry on luggage as long as it does not exceed the 10-pound weight limit and a maximum size not exceeding 33 linear inches / 84 cm. (length + height + width). Any carry - on luggage exceeding the maximum weight and/or size will be considered and charged as excess luggage.
• As of October 1, 2010, the following baggage allowances apply depending on the fare type selected:

   

  Fare Class	Checked Bag Allowance
  Flex	40 pounds
  Promo	27 pounds
  Loco	15 pounds

  Excess luggage must be paid for at the airport prior to travel. The following fees apply: 

  Excess weight	Charge
  1 to 5 pounds	$7
  6 to 15 pounds	$20
  16 to 30 pounds	$40
  31 to 60 pounds	$60

• Any excess luggage is subject to space and weight and may be put on next available flight.
• Surfboards, Golf Clubs, Fishing, Equipment, Strollers, Baby Car Seats, bicycles, musical instruments and others are subject to space availability at airport at the time of check in, charges or fees for these articles is $40.00usd per flight.
• Storage for luggage is available at Pavas Airport in San Jose only.

Non Refundable Policy

• All tickets are non-refundable.

Change of date and flight policy

• Changes in reservations are subject to a change fee commensurate with the policies of fare class purchased.
• Changes fee are based per person in reservation.
• Changes are not allowed within 3 hours of departure. Check with reservations at 506 2299 6000 to be informed of space and flight availability.

Children Fares & Restriction

• Infants under 0-24 months sitting in parent’s lap travel free, but are subject to pay taxes and surcharges. When twins or 2 infants under 2 years of age are flying with one adult, one infant will be required to pay an adult fare.
• Children 2 and over are required to purchase and adult fare.

Special Service

• All Costa Rican passenger flying international need 6 month valid passport to leave the country to Bocas del Toro in Panama.
• Wheel Chair is available only in Pavas Airport. Electrical Wheel Chairs are not permitted to travel in Nature Air aircrafts.

Additional Information

• All Fares are subject to taxes, airport services fees and fuel surcharges.
• Please reconfirm your reservation 24 hours before departure time.
• Passengers who are more than 300lbs of physical weight are required to pay 2 airfare seat rates. This is due to, aircraft seat weight capacity, and passenger comfort and safety, this charge should be done at time of booking. Or it will be done at airport on day of departure. 20% discount will apply if confirm thru reservation before date of departure.
• Nature Air is not responsible for cancellations due to poor weather conditions. It is recommended that passengers acquire travel insurance, which should cover the costs derived from delays or cancellations of this type. However if passengers in an inter-destination flight and weather does not allow to arrive at their final destination, Nature Air will make its best effort to arrange for the passengers to get to their final destination.
• Passengers departing from the Tobias Bolaños Airport in San Jose, Costa Rica or the Daniel Oduber Airport in Liberia, Costa Rica en route to Managua/Bocas del Toro, must pay a $28 international departure fee in cash at the airport as required by the Costa Rican government. A $10 international arrival fee will be charged in cash upon arrival to Managua. When departing the Bocas del Toro airport, all travelers must pay a $15 departure fee as required by airport authorities at the Nature Air counter in US dollars.
• All non Costa Rican residents flying into the Tobías Bolaños Airport in San Jose or Daniel Oduber in Liberia, Costa Rica must carry printed proof of onward travel from Costa Rica (generally a flight or bus reservation departing within 90 days). The Costa Rican Department of Immigration requires passengers to present their travel documents in the airport in Managua/Bocas del Toro to guarantee boarding. The same applies to all non residents flying into Managua/Bocas del Toro.
• For further details: Phone (506) 2299-6000, Fax (506) 2232-2516. Toll free for U.S.A. and Canada 1-800-235-9272. Customer Solution Center is open for your comments: Please write to customer@natureair.com

For our complete list of Terms & Conditions, please download the following PDF file: Terms & Conditions

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