Special Assistance
Passenger Mobility at the Airport
Our Customer Service Department will be happy to arrange for a Nature Air representative to help you at the airport.
Baggage Allowance
All wheelchairs, canes, crutches, walking frames and any other mobility aids or medical equipment are carried free of charge and not as part of your normal baggage allowance. A wheelchair is available at Pavas Airport but not in the outside destinations.
Electric wheelchairs are not permitted at this time due to local Civil Aviation Regulations.
Please advise customer@natureair.com of the type of wheelchair you're using to help our airport staff prepares for loading and storing it.
Click here for more information on baggage
Assistance Dogs are allowed in the cabin with the passenger.
A written request must be sent prior to day of flight as well as
when reservation is made - we ask that you notify our reservations
agents if you will be using a guide dog.
Once again, I want to express the sincere appreciation Leslie and I have for you for setting up a fabulous vacation. The entire visit and experience was incredible. Every detail and every aspect of our arrangements was superb. Each location was perfect creating a different and unique atmosphere. Please know that you will come highly recommended by us for anyone else visiting Costa Rica. Based on the "oohs and ah's" from everyone who has seen the photos from our vacation, you can expect others calling you for assistance. Thanks again and when we return, you know we will be calling you!!!!!!
— Richard A. Jones, Judge
U.S. District Court, Western District of Washington