frequently asked questions

purchasing your ticket

What is the difference between the three fare classes?
Our fare classes were designed to accommodate the needs of budget, business and vacation travelers alike. The fare class you purchase determines your baggage allowance and cancellation policies and penalty fees. Flex fare allows passengers to bring 40 lbs. of checked luggage, while Promo allows 27 lbs. and Locos is limited to 15 lbs. To learn more, select your flight dates in our booking engine. When you wave the mouse over the fare class, the full details will appear.
How do I purchase multiple flights?
Our booking engine was designed to reserve single segments and round trip flights. If you would like to purchase multiple flights without repeatedly entering your Credit Card information, we recommend using our Call Center. Call Toll Free (USA/CAN) 1-800-235-9272.
What are the additional fees added to the ticket price?
A fuel surcharge and airport services fee is added to the total price of your ticket. The total fee is $25 per segment for domestic flights, and $36 per segment for international flights.
Is there a passenger weight limit?
Passengers who weigh more than 300 lbs. must purchase 2 tickets. This is to block off an additional seat to meet aircraft weight requirements, and allow for the comfort and safety of all passengers. We recommend reserving the additional seat at the time of booking via the Call Center (Toll Free 1-800-235-9272) to receive a 20% discount. Otherwise, the seat will be charged upon check-in, using whatever fare is available at the time. Any passenger purchasing 2 tickets will be allotted the total baggage allowance for both seats.

Flying with Children? Airfare Policy for Children 5 and under
Minors from 1 to 23 months of age may travel on a parent's lap. While there is no ticket charge, parents must pay a charge of $25 per infant. Minors 2 years and up will be charged the regular airfare, except when taking advantage of our Kids Fly Free Program (valid May 1, 2012 through Dec. 15, 2012). Parents flying alone with twins or 2 infants must purchase two adult tickets; one child may sit on the parent’s lap, and a car seat must be brought for the other child to sit in.
Can my child fly alone?
Passenger less than 5-years-old may only fly if accompanied by an adult older than 18 years of age who must be responsible for minor. Unaccompanied minors (UMs) ages 6 years or more are allowed to fly alone. For security reasons, both parents must present an authorization letter with a photocopy of their IDs or passports indicating who is going to take the minor(s) to the airport for check-in and the person who is going to pick up them up. Children less than 18 years old flying internationally must provide a copy of parents’ clearance from immigration to the airline. Parents must provide airline with full names, two telephone numbers and address of person who will receive the child.

day of flight

When is check-in for domestic flights?
Check-in for domestic flights within Costa Rica is 45 minutes prior to departure time and closes 25 minutes before scheduled departure time at all airports. Passengers that do not comply with this requirement will not be allowed to board the flight.
How early must I arrive before my international flight?
Check-in in San Jose for flights to Bocas del Toro, Panama and Managua, Nicaragua is 1 hour and 30 minutes prior to scheduled departure, and closes 40 minutes prior to departure.
Check-in is 2 hours prior to scheduled departure for flights to San José, Costa Rica from Bocas del Toro or Nicaragua, and closes 1 hour prior to departure.
Where is Nature Air's San Jose terminal located?
Nature Air is located in the Tobias Bolanos International Airport (SYQ) in Pavas, 5 miles from the downtown San Jose and 10 miles from the Juan Santamaria International Airport (SJO). For international passengers connecting to or from SJO, you may reserve a private transfer in advance with our Vacations department by calling 1-800-235-9272
What legal documents are required for domestic and international flights?
Valid Passport or Costa Rican ID or residence card must be presented at all airports to guarantee boarding for domestic flights. Valid Passport is required for all passengers for international flights.
What if my flight is canceled?
Nature Air is not responsible for cancellations due to poor weather conditions. It is recommended that passengers acquire travel insurance, which should cover the costs derived from delays or cancellations of this type. However, Nature Air will allow passengers to reprogram travel to final destination on the next available flight, or on a different date that is more convenient for the passenger. For cancellations not related to poor weather conditions or forces beyond our control, reimbursement will be given.

baggage policy

What is your checked baggage allowance?
Each passenger is permitted one checked bag between 15 and 40 pounds, depending on the fare class purchased, with a maximum size not exceeding 50 linear inches / 127 cm. (length + width + height).

Fare Class	Checked Bag Allowance
Flex	40 pounds
Promo	27 pounds
Locos	15 pounds

Can I bring carry-on luggage?
All passengers may bring one piece of carry-on luggage not exceeding 10 lbs. and 33 linear inches / 84 cm. (length + height + width). Any carry-on luggage exceeding the maximum weight and/or size will be considered and charged as excess luggage.

What if my luggage goes over the allowance?
Excess luggage is subject to space and weight availability and may be put on next available flight. Additional luggage must be paid for at the airport prior to departure according to the fees below. Over-sized luggage or bags exceeding 60 pounds will be charged as cargo and subject to space availability.

Excess weight	Charge
1 to 5 pounds	$7
6 to 15 pounds	$20
16 to 30 pounds	$40
31 to 60 pounds	$60

*Special exceptions include: Surfboards, Golf Clubs, Fishing, Equipment, Strollers, Baby Car Seats, bicycles, musical instruments and others are subject to space availability at airport at the time of check in, charges or fees for these articles is $30.00usd per flight. If the luggage is not accepted on the same flight as the passenger, Nature Air assumes the responsibility of sending luggage on the next available flight, and the passenger is responsible for arranging pick-up from the airport.
Can I store my excess luggage at the airport?
Storage for luggage is available at the Pavas Airport in San Jose only.

important immigration items

Are there additional fees associated with international flights?
Passengers departing from the Tobias Bolaños Airport in San Jose, Costa Rica or the Daniel Oduber Airport in Liberia, Costa Rica en route to Managua/Bocas del Toro, must pay a $28 international departure fee in cash at the airport as required by the Costa Rican government. A $10 international arrival fee will be charged in cash upon arrival to Immigration Counter in Managua. When departing the Bocas del Toro airport, all travelers must pay a $15 departure fee as required by airport authorities at the Nature Air counter in US dollars.
Beyond bringing a passport, do I need anything else for my international flight?
All non Costa Rican residents with an international flight to the Tobías Bolaños Airport in San Jose or Daniel Oduber in Liberia, Costa Rica must carry printed proof of onward travel from Costa Rica (generally a flight or bus reservation departing within 90 days). The Costa Rican Department of Immigration requires passengers to present their travel documents in the airport in Managua/Bocas del Toro to guarantee boarding. The same applies to all non residents flying from San Jose to Managua/Bocas del Toro.
For further details: Phone (506) 2299-6000, Fax (506) 2232-2516. Toll free for U.S.A. and Canada 1-800-235-9272. Customer Solution Center is open for your comments: Please write to customer@natureair.com

For our complete list of Terms & Conditions, please download the following PDF file: Terms & Conditions