frequently asked questions

purchasing your ticket

What is the difference between the three fare classes?
Our fare classes were designed to accommodate the needs of budget, business and vacation travelers alike. The fare class you purchase determines your baggage allowance and cancellation policies and fees. Flex fare allows passengers to bring 40 lbs. of checked luggage, while Promo allows 27 lbs. and Locos is limited to 15 lbs. To learn more, select your flight dates in our booking engine. When you wave the mouse over the fare class, the details will appear.

How do I purchase multiple flights?
Our booking engine was designed specifically to reserve single segments and round trip flights. If you would like to purchase multiple flights without repeatedly entering your Credit Card information, we recommend using our Call Center. Call Toll Free (USA/CAN) 1-800-235-9272.

What are the additional fees added to the ticket price?
A fuel surcharge and airport services fee is added to the total price of your ticket.

Is there a passenger weight limit?
Passengers who weigh more than 300 lbs. must purchase 2 tickets. This is to block off an additional seat to meet aircraft weight requirements, and allow for the comfort and safety of all passengers. We recommend reserving the additional seat at the time of booking via the Call Center (Toll Free 1-800-235-9272) to receive a 20% discount. Otherwise, the seat will be charged upon check-in, using whatever fare is available at the time.

Flying with Children? Airfare Policy for Children
Minors from 1 to 23 months of age may travel on a parent's lap and they PAY ONLY TAXES for an amount of $25. Minors 2 years and up will be charged the regular airfare, except when taking advantage of our Kids Fly Free Program (valid May 1, 2012 through Dec. 15, 2012). Mothers flying alone with twins or 2 infants must purchase one adult ticket for the child and bring a car seat for the child to sit in.

Flying with Children? Regulations for unaccompanied minors
UM ages 6 years or more are allowed to fly alone; parents or legal guardian must provide contact, address and phone of person to receive the child at destination. Minors from infancy to 23 months may only fly with their parents. Minors ages 2 to 5 years 11 months may fly under adult supervision only. All minors must have legal documentation such as a school ID, passport or birth certificate. Flying internationally under 18 years old, parents must provide clearance from immigration and a copy to the airline. Parents must provide airline with full name, 2 telephone numbers and address of person to receive the child..

When is check-in for domestic flights?
Check in should be done 45 minutes prior to scheduled departure. Anyone not checked in 20 minutes before departure will not be allowed to board the aircraft.

How early must I arrive before my international flight?
- Check in is two hours prior to scheduled departure for flights to Bocas del Toro, Panama and Managua, Nicaragua, from San José, Costa Rica.
- Check in is one hour prior to scheduled departure for flights to San José, Costa Rica, from Bocas del Toro, Panama.
- Check in is two hours prior to scheduled departure for flights to San José, Costa Rica, from Managua, Nicaragua.
- Bocas del Toro flights are closed 30 minutes before departure, Managua 1 hour. To all passengers not timely checked in, will not be boarded on the aircraft.

Where is Nature Air's San Jose terminal located?
Nature Air is located in the Tobias Bolanos International Airport (SYQ) in Pavas, 5 miles from the downtown San Jose and 10 miles from the Juan Santamaria International Airport (SJO). For international passengers connecting to or from SJO, you may reserve a private transfer in advance with our Vacations department by calling 1-800-235-9272

What legal documents are required for domestic and international flights?
Valid Passport or Costa Rican ID or residence card must be presented at all airports to guarantee boarding for domestic flights. Valid Passport is required for all passengers for international flights.

What if my flight is canceled?
Nature Air is not responsible for cancellations due to poor weather conditions. It is recommended that passengers acquire travel insurance, which should cover the costs derived from delays or cancellations of this type. However if passengers in an inter-destination flight and weather does not allow to arrive at their final destination, Nature Air will make its best effort to arrange for the passengers to get to their final destination.

What is your checked baggage allowance?
Each passenger is permitted one checked bag between 15 and 40 pounds, depending on the fare class purchased, with a maximum size not exceeding 50 linear inches / 127 cm. (length + width + height).

Can I bring carry-on luggage?
All passengers may bring one piece of carry-on luggage not exceeding 10 lbs. and 33 linear inches / 84 cm. (length + height + width). Any carry-on luggage exceeding the maximum weight and/or size will be considered and charged as excess luggage.

What if my luggage goes over the allowance?
Excess luggage is subject to space and weight availability and may be put on next available flight. Additional luggage must be paid for at the airport prior to departure according to the fees below. Over-sized luggage or bags exceeding 60 pounds will be charged as cargo and subject to space availability.

*Special exceptions include: Surfboards, Golf Clubs, Fishing, Equipment, Strollers, Baby Car Seats, bicycles, musical instruments and others are subject to space availability at airport at the time of check in, charges or fees for these articles is $40.00usd per flight.

Can I store my excess luggage at the airport?
Storage for luggage is available at the Pavas Airport in San Jose only.

Are there additional fees associated with international flights?
Passengers departing from the Tobias Bolaños Airport in San Jose, Costa Rica or the Daniel Oduber Airport in Liberia, Costa Rica en route to Managua/Bocas del Toro, must pay a $28 international departure fee in cash at the airport as required by the Costa Rican government. A $10 international arrival fee will be charged in cash upon arrival to Managua. When departing the Bocas del Toro airport, all travelers must pay a $15 departure fee as required by airport authorities at the Nature Air counter in US dollars.

Beyond bringing a passport, do I need anything else for my international flight?
All non Costa Rican residents flying into the Tobías Bolaños Airport in San Jose or Daniel Oduber in Liberia, Costa Rica must carry printed proof of onward travel from Costa Rica (generally a flight or bus reservation departing within 90 days). The Costa Rican Department of Immigration requires passengers to present their travel documents in the airport in Managua/Bocas del Toro to guarantee boarding. The same applies to all non residents flying into Managua/Bocas del Toro.

For further details: Phone (506) 2299-6000, Fax (506) 2232-2516. Toll free for U.S.A. and Canada 1-800-235-9272. Customer Solution Center is open for your comments: Please write to customer@natureair.com

For our complete list of Terms & Conditions, please download the following PDF file: Terms & Conditions