baggage information for costa rica flights

Nature Air permits between 15 lbs. and 40 lbs. of checked baggage per person, determined by the fare class purchased.

We take care to make sure all of your baggage arrives at your destination in as good a shape as you do, although we can't guarantee it will have had as much fun!

All of your questions regarding your baggage such as allowance levels, excess charges, how to find delayed bags, baggage claims and insurance you can find all the answers below.

what is your baggage allowance?

All passengers have the right to check one bag with a maximum size not exceeding 50 linear inches / 127 cm. (length + width + height). Any luggage exceeding weight allowance (determined by fare type) and/or size will be subject to space availability and charged according to the excess luggage fees below. Over-sized luggage or bags exceeding 60 pounds will be charged as cargo and subject to space availability.

The following baggage allowances apply depending on the fare type selected:

Fare Class	Checked Bag Allowance
Flex	40 pounds
Promo	27 pounds
Loco	15 pounds

Excess luggage must be paid for at the airport prior to travel. The following fees apply:

Excess weight	Charge
1 to 5 pounds	$7
6 to 15 pounds	$20
16 to 30 pounds	$40
31 to 60 pounds	$60

All passengers may bring one piece of carry on luggage as long as it does not exceed the 10-pound weight limit and a maximum size not exceeding 33 linear inches / 84 cm. (length + height + width). Any carry - on luggage exceeding the maximum weight and/or size will be considered and charged as excess luggage.

For passengers exceeding their baggage allowance, please allow extra time at the airport to pay the excess. Our check in facilities will close 20 minutes prior to the scheduled departure time of the flight. Passengers who fail to complete check in procedures by this time will not be able to travel.

Our baggage allowance policy is designed to accommodate both international and weekend travelers with varied baggage needs.

As a service to those traveling Nature Air, we offer secured luggage storage at the airport in San Jose. Leave us your dirty boots and rain gear and go have fun on the beach!

Sporting equipment, such as surfboards, are subject to space and charged an extra fee of $40 per flight.

Remember, all luggage is subject to space availability and cannot be guaranteed transfer on the same flight as the ticketed passenger.

the following items CANNOT be carried in your hand baggage:

Toy or replica guns (plastic or metal)
Sling shots
Household cutlery
Knives with blades (of any length)
Razor blades
Tradesmen tools
Darts
Scissors
Knitting needles
Sporting bats
Billiards, pool cues
Hypodermic syringes

If you have a medical reason that means you need to inject during the flight you are permitted to carry syringes in the cabin. But you might be asked to produce medical evidence such as a doctor's letter when you check in or at security screening. The letter should be kept with you at all times.

surf boards

We do not accept surf boards under Nature Air responsibility. Nature Air will do its best effort to send it on your flight or any other available Nature Air flight to your destination.
Nature Air cannot transport surf boards to locations outside of the airport and only will provide air transport to our regularly scheduled routes.
Surf boards bigger than 6.6 feet require the purchase of 3 additional seats due to space limitations.
Confirmation can only be given on day of departure and at gate and no reservations are accepted.

bikes

We do not accept bikes if not in a proper protective bag.
All bikes are subject to space and weight availability.
Wheels must be deflated for transportation.
Only one bike per flight and per bag.
Confirmation can only be given on day of departure and no reservations are accepted.

Longboards and Kayaks are not accepted at all, due to space restrictions.

special assistance

Passenger Mobility at the Airport: Our Customer Service Department will be happy to arrange for a Nature Air representative to help you at the airport.

All wheelchairs, canes, crutches, walking frames and any other mobility aids or medical equipment are carried free of charge and not as part of your normal baggage allowance. A wheelchair is available at the Pavas Airport and the Liberia Airport only. Electric wheelchairs are not permitted at this time due to local Civil Aviation Regulations.

Please advise customer@natureair.com of the type of wheelchair you're using to help our airport staff prepares for loading and storing it.

need to make a baggage claim?

Sometimes, we are simply unable to deliver all bags to our passengers on the same flight, if your bags are lost or delayed it's important you speak to our airport staff before you leave the airport as we aren't able to accept responsibility for delayed baggage reported to us once you have left. In the case that bags have been delayed we will schedule that bag for delivery on the next available flight. In some cases passengers may choose to have bags or sporting equipment moved by ground, we can arrange for these transfers at the airport.

Once your baggage has been determined to be missing you must fill out a Baggage Claim Form which can be requested at the Pavas Airport or download here.

If your bag hasn't been found after 21 days, we consider the bag to be 'irretrievably lost' and our Baggage Claims Department either will process your claim. If your bag or its contents have been significantly damaged while in our care and the damage has been reported to our baggage services agents at the airport, they will assess the damage and proceed to settle your claim immediately. In the event settlement cannot be reached a claim must be made directly to our Baggage Claims Department.

Baggage claims can only be accepted in writing. A printable version of our baggage claim form is available by clicking on the link below. This form must be printed out, completed in full and returned to our Central Baggage Claims Department at the addresses listed.

View and print the Baggage Claim form

To view your claim form online, you'll need Adobe Acrobat Reader. If you don't have this simply click here to download a free copy. If you are having difficulty accessing the claim form PDF please contact the relevant office below who will send a form to you.

All Residents Nature Air, Customer Service Department, Tobias Bolanos Airport , San Jose Costa Rica, Tel: (506) 2299 6000, Fax: (506) 2232 2516, E mail: customer@natureair.com

All international carriers have a limited liability when it comes to lost and/or damaged baggage.

For our complete list of Terms & Conditions, please download the following PDF file: Terms & Conditions

Due to the limits of liability, we strongly recommend that Passengers take out their own insurance, or declare the value of their property as 'excess value'. There will be a charge of 1% per £66/US$100 above the regular liability. We will not accept a declaration above £1,700 / US$2,500 per bag.

All baggage claims must be substantiated by documented proof of purchase, including the date and purchase price. Depreciation will be deducted at our discretion.

We regret that we cannot accept liability for:

Valuable/fragile items (including but not limited to money, jewelry, precious metals, computer, personal electronic devices)
Important/valuable documentation (including but not limited to business documents, passports, negotiable papers, securities, deeds)
Perishables
Security items
Medicines or medical equipment
House or car keys
Damage and/or loss of articles contained in baggage deemed to be overpacked or unsuitably packed and/or protected, already damaged and those not suitable as checked baggage i.e. carrier bags/paper boxes.

flying with pets? we are happy to have them with us on your next journey.

Dogs or pets less than 15 pounds in a special bag or container can be carried with the passenger in the cabin for $15 USD.
Dogs or pets more than 15 pounds up to 30 pounds must be in a secured and locked container and will be transported in the luggage compartment, the charge is $25.
Dogs or pets more than 30.5 pounds up to 45 pounds must be in a secured and locked container and will be transported in the luggage compartment, the charge is $45.
Dogs or pets more than 45.5 pounds up to 70 pounds must be in a secured and locked container and will be transported in the luggage compartment, the charge is $60.
Dogs or pets more than 70 pounds will be subject to space availability and will be charged according to cargo prices.

assistance dogs are allowed in the cabin with the passenger.

A written request must be sent prior to day of flight as well as when reservation is made - we ask that you notify our reservations agents if you will be using a guide dog.

flight information

Your customer service people in Golfito are the best! We lost our bags and our hotel confirmations, they helped us with phone calls and got us all settled, we must have seemed like crazy foreigners but you treated us so well. Thank you.

— Dianne Driscoll
Boston, MA